TERMS AND CONDITIONS

LaSierra Jewelry SAS

These GENERAL CONDITIONS OF USE AND PURCHASE POLICY establish the conditions under which the use of the website https://lasierrajewelry.co/ is governed and the purchase of products therein, to which users, or customers must be subject to. By using this website or placing an order through it, you agree to be bound by these Conditions and by our Personal Data Protection Policy; So we suggest your previous reading, before starting its use.

The conditions set forth herein may be modified at any time by LaSierra Jewelry® without the need to notify or request any approval, so we suggest reading them each time you make a purchase. The applicable Conditions will be those that are published at the time of purchase.

The sales made on this portal are made by LaSierra Jewelry SAS, a duly established company, identified with NIT.901.352.389-8, located in Calle 38 # 8 - 55, Local 01, Barrio San Diego, Cartagena (Bolivar), Colombia. Telephone: +57 3506549475 and email: contact@lasierrajewelry.co. 

GENERAL CONDITIONS OF USE

The following GENERAL CONDITIONS OF USE AND PURCHASE POLICIES are effective as of their publication, without prejudice to subsequent modifications without prior notice or consent. It is solely up to LaSierra Jewelry® to approve modifications to the text of this publication.

The access and use of this website is free. The fact of navigating the website, gives the condition of user and implies full and unreserved acceptance of all conditions of use.

By accessing, browsing or using this website, you acknowledge that you have read, understood, and agree to comply with all the conditions and terms set forth herein. If you do not agree with the conditions, you must refrain from browsing this website, and if you wish, communicate your disagreement to LaSierra Jewelry®. If you purchase any product through this website, it is understood that these terms and conditions have been fully accepted.

1. PERSONAL INFORMATION

The information provided by our clients will be treated in accordance to the Law and that stated in Personal Data Protection Policy that is published on this website. By using this website, you consent to the processing, storage, transmission and / or transfer of your personal data in accordance with what is stated in our Personal Data Processing Policy and declare that all information provided is true and real.

2. DURATION AND TERMINATION

LaSierra Jewelry® reserves the right to revise or modify at any time the GENERAL CONDITIONS OF USE AND PURCHASE POLICIES, or any other content of the website, when it deems appropriate, without prior notice to the user. The modifications will be made on the website of the brand, being the responsibility of the user to review and attend them each time he enters to navigate on the Website.

The user undertakes to make diligent, correct and lawful use of the Website, as well as not to suppress, evade, or manipulate the copyright and other data that identify the LaSierra Jewelry® brand.

3. INTELECTUAL PROPERTY

All the contents of this website, such as texts, photographs, graphics, images, icons, software and graphic design, constitute a work owned by LaSierra Jewelry® or its respective authors, for this reason users are prohibited from total or partial reproduction, without written authorization from its owner. In the event that there   is content owned by authors other than LaSierra Jewelry®, you will obtain prior authorization in accordance with the provisions of the rules that protect copyright.

4. RESPONSABILITY

The content of the Website is of a general nature and has a purely informative purpose, without fully guaranteeing access to all content, nor its validity or topicality, suitability or usefulness for a specific purpose.

LaSierra Jewelry® will not be liable for any damages that may be caused through the use of the information provided through the service.

Due to the fact that the current technical means available do not guarantee the absolute lack of interference from third parties on the website published on the Internet, LaSierra Jewelry® does not guarantee the accuracy or veracity of all or part of the information contained in the site, neither its update, nor that said information has been altered or modified in whole or in part, after having been included in the site, nor any other aspect or characteristic of the information provided through the site or through the links, if any included in it.

LaSierra Jewelry® excludes, to the extent permitted by applicable law in Colombia, any liability for damages of any kind arising from:

a) The inability to access the website or the lack of veracity, accuracy, and / or timeliness of the contents, as well as the existence faults and defects of all kinds of the content transmitted, disseminated, stored, made available to those that have been accessed through the Website or the services offered in a traditional way or by electronic means (online).
b) The presence of viruses or other elements in the contents that may cause alterations in the computer systems, electronic documents or data of the Users.

5. DURATION AND TERMINATION

The provision of the LaSierra Jewelry® website service has an indefinite duration. However, the brand may terminate or suspend the provision of this service at any time and without prior notice.

6. PRODUCT PRICES

All prices of the products indicated through the website include VAT and other taxes that may be applicable. However, these prices do not include the expenses corresponding to the shipment of the products. The prices of our products are subject to change without notice. Likewise, the expenses for fees and taxes generated by the authorities of other countries to sales made outside of Colombia are excluded, said expenses must be assumed by the client.

7. PRODUCT AVAILABILITY

LaSierra Jewelry® informs the Client that the number of units available is kept up to date with the stocks in the warehouse, as well as the time of delivery of the products to the sales, which may be available for immediate dispatch (In Stock) or available to order (To Order)

Products available for immediate dispatch will be processed and shipped within approximately five (5) business days of purchase. The products available for ordering have a delivery time between approximately three (03) and fifteen (15) business days (depending on the location, whether it is inside or outside Colombia). On Saturdays, Sundays and holidays, dispatch orders are not processed until the next business day.

In no case will LaSierra Jewelry® intentionally sell more units than it has.

LaSierra Jewelry® will do everything possible to please all its customers in the demand for the products.

In the event that the product is not available after the order has been placed, the customer will be informed by email of its total or partial cancellation. The partial cancellation of the order due to lack of availability does not entitle the customer to cancel the entire order. In the event that the product is not In Stock, LaSierra Jewelry® will refund the money that has been paid for the purchase.

8. PRODUCT PAYMENT

The Client commits to pay the entire value of his/her order at the time of confirming the purchase order, for which we have arranged all the guarantees through STRIPE. Card payment is made with STRIPE security protocols. For detailed information, see:

https://stripe.com/es/privacy

To the initial price that appears on the website www.lasierrajewelry.co for each of the products offered, the corresponding rates will be added to the relevant shipping costs. In any case, said rates will be previously communicated to the customer before formalizing the purchase itself.

The customer must notify LaSierra Jewelry® of any improper or fraudulent charges on the card used for purchases, by email or by telephone, to the email contact@lasierrajewelry.co or to the telephone number +57 3155751907 within five (05) business days following the knowledge of the purchase so that LaSierra Jewelry® can make the necessary steps to reverse the purchase, which must be done jointly with the card operator used.

Before the acceptance by LaSierra Jewelry® of any purchase offer made by a client and / or user, you will be asked to choose the way in which you will make payment of the corresponding price, in accordance with the payment methods found already previously and specifically established on our website. We must warn that although LaSierra Jewelry® has made available to our customers and / or users a secure connection system for all the realization of all purchase offers, in no case LaSierra Jewelry® will be responsible for the failures in the communications from banking or credit institutions, nor will it be responsible for any damages that may be caused to customers and / or users as a result of an action or omission of said entities. When the payment has been verified by LaSierra Jewelry®, you can proceed to the acceptance of the purchase offer made by the customer and / or user. However, LaSierra Jewelry® reserves the right to deny acceptance of a purchase offer or to partially accept it. In these cases, LaSierra Jewelry® will only be bound to return to the client and / or user the value canceled for the purchase offer not accepted or the percentage corresponding to the unapproved part of a purchase offer partially accepted, without any interest or performance.

9. ORDER FORMALIZATION

Once the order is formalized, that is, with the confirmation of the purchase process, LaSierra Jewelry® will always send an email to the Customer confirming the details of the purchase made.

10. ORDER CANCELATION

Once the payment of the order is made, cancellations are not accepted. Changes to the order can be made before shipment, provided they are products available In Stock. For products that have been ordered to manufacture, changes may only be made up to twenty-four (24) hours after the purchase. In both cases an email should be sent to contact@lasierrajewelry.co

11. DEADLINES, PLACE OF DELIVERY AND LOSS OF PRODUCTS

  1. Product Delivery
    LaSierra Jewelry®     commits to deliver the product in perfect condition at the address indicated by the Customer in the order form.

    LaSierra Jewelry® will not be liable for errors caused in the delivery when the delivery address entered by the Customer in the order form is not accurate and correct.
  2. Delivery Deadline
    Shipments will be made through the shipping companies LaSierra Jewelry® has agreements with. Once your order has been confirmed, the process of isolating and dispatching the products begins. For products in stock, the dispatch will be made within the next five (05) business days (if it is national shipping) after the purchase if confirmed. For products ordered to be manufactured, the dispatch will be made approximately between twenty (20) to thirty (30) business days after the purchase is confirmed.

    Once the order has been dispatched, confirmed and delivered to the carrier, the customer will receive a dispatch notification in their mail with the information of the guide number with which they can track their shipment through the shipping company. LaSierra Jewelry® is not responsible for delays in the delivery of your order due to force majeure events or fortuitous events. LaSierra Jewelry® will not be responsible when it has not been possible to deliver to the address indicated for reasons directly attributable to the client. In this case, you must communicate directly with the customer service of the carrier, supplying the respective guide number. For security reasons, no order will be accepted when it is not possible to identify the recipient of the order and its address.
  3. Loss of Shipment
    In case of loss or theft of the package sent, it is the responsibility of the transport company, who will initiate an investigation process to find the location of the package and determine the procedure to request payment of the jewels contained in the lost package, taking into account the insured value.
  4. Undelivered Shipment
    If the Customer is absent at the time of delivery, the courier company will leave a receipt indicating how to proceed to arrange a new delivery. If five (05) business days have elapsed after the delivery of the order has been sent out, and it has not yet been delivered, the Customer must contact LaSierra Jewelry® via email contact@lasierrajewelry.co or by telephone +57 3155751907. In the event that the customer does not proceed in accordance, after five (05) business days from the day it was sent out for delivery, it will be returned to our warehouses and the customer must bear the shipping and return costs to the origin of the merchandise, as well as the possible associated management costs.
  5. Shipping Due Diligence
    The Client must check the good condition of the package before the courier company, indicating any anomaly that could be detected in the packaging. If, after reviewing the product, the customer detects any incident such as blow, breakage, signs of having been opened or any damage caused by the shipment, he/she is committed to notify LaSierra Jewelry® via email within twenty-four (24) following hours from delivery. From that moment, no incidents of this type will be attended (only parts under warranty).
  6. Incomplete package
     To start a claim process with the delivery company for a missing product in the package, the client must check the condition in which it was received, indicating any anomaly that it could detect in the package.

    The Client agrees to communicate it to LaSierra Jewelry®️ via email to contact@lasierrajewelry.co within twenty-four (24) hours from delivery, in order to request a formal claim to the delivery company which will only be valid within (21) calendar days, counted from the moment the customer receives the package.

12. RETURNS

When the return of a jewel is required, it can be done as follows: 1. In any of our stores in the country; presenting the purchase invoice, within ten (15) calendar days after the date on which the purchase was made, or through our website www.lasierrajewelry.co, within ten (15) calendar days after product delivery.

  • Pieces that are on sale or have a discount can not be returned.
  • The return of the jewelry will always be made for the value at which they were purchased, in case the customer wishes to change the jewel to one of greater value, the customer must cancel the difference; and if it is of less value, the money is not returned and a balance will be made in favor of the client through a gift card.
  • The jewelry must not have been worn, and must be in the same condition in which it was delivered.
  • The shipment must be made using the same packaging in which it was received to protect the product. In the event that it cannot be done in the same box and / or bag in which it was delivered, the customer must return it in a protective box so that the product arrives at LaSierra Jewelry® offices with the maximum possible guarantee of safety.
  • A copy of the delivery receipt must be included in the package, where the returned products and the reason for the return are specified.
  • Under no circumstances will a refund be made.
  • Discounted or on sale jewelry can only be exchanged for legal guarantee. These jewels are not accepted as return ítems.

13. RIGHT OF WITHDRAWAL

    Only applies to online sales and the maximum term to exercise the right of withdrawal will be five (05) business days counted from the delivery of the jewel/s, and the money will be refunded to the customer in a term of fifteen (15) business days as long as the following requirements are met:

    • The client must return the jewel / s to LaSierra Jewelry®, without these having been used, by the same means and in the same conditions in which he received them.
    • The shipping costs and others of the return of the jewel (s) will be covered by the customer
    • Jewelry manufactured by express request of the customer is exempted from the right of withdrawal.

    14. LEGAL WARRANTY

      LaSierra Jewelry® offers the guarantee on the products purchased, in the terms established by the Law, responding for defects in quality, suitability, safety and the good condition of the products offered. The term of guarantee established for the products offered by LaSierra Jewelry® is six (06) months.

      LaSierra Jewelry® does not make changes to products that are damaged by improper use such as shock, use of chemicals or for breach of the instructions for use indicated at the time of purchase. The guarantee is covered by repair or change according to the criteria of LaSierra Jewelry® and the provisions of the regulations governing the matter. It is cause for loss of the guarantee if the customer decides to make modifications to the jewel.

      When the jewels are acquired through the official distributors of LaSierra Jewelry®, which are published on the website: www.lasierrajewelry.co the warranty request must be made directly to the distributor.

      LaSierra Jewelry® products are handmade, so they can have special and natural characteristics associated with the materials used in their manufacturing process and that can sometimes generate variation in texture or differences in the characteristics of one product to another, which cannot be considered as a defect at any time and therefore does not apply as a guarantee.

      In order for the warranty to take action in the jewelry, the customer must take into account the following:

      • If the defect cannot be repaired, it will be replaced by an equal model, if this is not available, the customer can exchange it for any other jewel of the same or greater value, paying the difference.
      • If there is a total change of the product for other, the warranty term will start running again in its entirety from the moment of replacement. If one or many pieces/parts of the jewelry are changed, they will have their own guarantee.
      • The term of the legal guarantee will begin to run from the delivery of the product to the client.
      • Warranty repairs will be made within approximately one (01) month, starting from the date on which the jewel is received.

      It is understood that the products are compliant provided if they i) conform to the description made by LaSierra Jewelry®, ii) have the qualities presented, iii) are suitable for the uses to which products of the same type are ordinarily destined and iv) present the usual quality and performance of a product of the same type. 

      15. DISCLAIMER OF WARRANTY AND LIMITATION OF LIABILITY

        LaSierra Jewelry® will be exempt from the liability arising from the guarantee, when it demonstrates that the defect comes from:

        1. Misuse of the product by the customer.
        2. When the customer did not follow the instructions for product care (see Product Care).
        3. The guarantee term established in numeral 15 has been fulfilled.

        16. REPAIRS OUTSIDE OF THE WARRANTY TERM

          In case the customer wishes to make a repair of his jewel with LaSierra Jewelry® and the warranty term has expired, the term for the repair will be approximately one (01) month from the date on which the jewel is received and the cost for the repair must be assumed by the customer. If required, shipping costs will be assumed by the customer.

          17. APPLICABLE LAW AND JURISDICTION

          The website service and these General Conditions of Use and purchase policies of the website and the individuals that may be established are governed by Colombian law. Law 1480 of 2011 "Consumer Statute", The Internet pages, their design and graphic presentation, are protected by the provisions of Law 23 of 1982, articles 12 and 30 and decision 351 of the Cartagena Agreement (for the Colombian case) and by the provisions of the Copyright Act of 1976 of the United States of America.

          RECEPTION SCHEDULE AND SHIPPING OF ONLINE SALES

          If the purchase is made before 12:00 m, it counts as a business day. After this time, the next business day, Monday through Friday, will be counted. This delivery period begins to be effective at the time the product is shipped.

          • The shipment of the items purchased at www.lasierrajewelry.co will be made through an international courier company and will be delivered within approximately 5 to 10 business days
          • To avoid inconvenience in delivery (wrong addresses, inability to find someone at home etc.), it is essential to correctly complete the corresponding form.
          • Orders can be tracked through the www.coordinadora.com or DHL website where it will be indicated, at all times, where the merchandise is until its definitive delivery.
          • The price of shipment is based on the rates each shipping company has. The exact price of the shipment will be calculated by including each item in the shopping cart and will be broken down on the page that summarizes the purchase before the confirmation of the order by the customer by clicking on the “Confirm payment” button and before the introduction of Payment details.
          • Shipping costs can be modified at any time without prior notice. This change will be applicable from the moment the modification is included in the help pages and the contract published on this website. In any case, those shipping costs that appear at the time of placing the order will be valid.
          • The shipping cost does not include taxes or duties that may be charged by customs in the different countries of destination.
          • Delivery times in Colombia: Approximately (5) five business days, working days.
          • International delivery times: Approximately (10) ten business days, working days.
          • Additional information: The day before delivery you will be sent an email with the information of the tracking number of your order and the sales invoice in PDF format.
          • The delivery schedule will be from Monday to Friday and from 08:00 a.m. at 06:00 p.m.

          CUSTOMER SERVICE

          If you have any question, concern or comment, please contact us immediately.

          Contact our customer service team at +57 3155751907 or email us to contact@lasierrajewelry.co.