SHIPPING AND RETURNS

SHIPMENTS IN COLOMBIA ARE MADE THROUGH  COORDINADORA.

INTERNATIONAL SHIPMENTS ARE MADE THROUGH DHL.

FREE SHIPPING IN COLOMBIA ON ORDERS OVER 200.000 COP.

INTERNATIONAL FREE SHIPPING ON ORDERS OVER 400 OR 450 USD (DEPENDING ON THE COUNTRY).

SHIPPING IN COLOMBIA TAKES 3 BUSINESS DAYS. INTERNATIONAL SHIPPING TAKES 7 BUSINESS DAYS. MOST OF THE ORDERS ARE SENT THE SAME DAY THAT THEY ARE PROCESSED, WE DO NOT SHIP ON SATURDAYS, SUNDAYS AND HOLIDAYS. ORDERS MADE AFTER 3 PM WILL BE BILLED THE FOLLOWING DAY AND, THEREFORE, THREE BUSINESS DAYS WILL BEGIN AT THAT TIME, AFTER THE BILLING.

 


RETURNS

THE REFUND OR CHANGE OF ITEMS THAT ARE RETURNED UNUSED AND IN PERFECT STATUS OF SALE IS ACCEPTED WITHIN 30 DAYS FOLLOWING THE DATE OF YOUR PURCHASE THAT APPEARS INDICATED ON THE INVOICE. IT IS NECESSARY TO PRESENT THE INVOICE OR THE GIFT BONUS. INTEGRAL REFUNDS WILL BE PROCESSED IN THE SAME WAY THAT THE ORIGINAL PAYMENT WITHIN THE 14 DAYS FOLLOWING THE RECEPTION OF RETURNED GOODS.

 

REPAIRS

ALL REPAIRS MUST BE SENT TO ANY OF OUR STORES ACCOMPANIED FROM THE ORIGINAL PURCHASE INVOICE OR GIFT BONUS. THE SHIPPING COSTS OF THE ITEMS TO BE REPAIRED WILL BE CHARGED BY THE CUSTOMER.

REPAIRS TAKE BETWEEN 30 AND 45 DAYS CALENDAR.

THIS IS VALID ONLY IN COLOMBIA.

 

CUSTOMER SERVICE

IF YOU HAVE ANY QUESTIONS, CONCERNS OR COMMENTS, PLEASE CONTACT US IMMEDIATELY.

CONTACT OUR CUSTOMER SERVICE SERVICE TEAM (+57 315 ​​575 1907) OR EMAIL US TO CONTACT@LASIERRAJEWELRY.CO

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